Windows Virus Removal Service

Your computer will be secure and all threads removed within 1 day.

We secure your personal files first. If the Windows doesn’t start, we remove the hard drive and manually backup the content

We start scanning to find all types of threads (viruses, trojans, malware or spyware), then we match the right method to remove them

Whole process takes 1-2 days, priority repair options are available

We don’t remove your files or change any settings without confirming this with you

Price can be different in many cases but usually it ranges between £50 – £100. We always give you the quote after you provide us with all necessary details.


Pop-up windows telling that your computer has been infected ?

If your laptop or PC desktop computer keeps telling you in the aggresive way about potential danger, probably this is only the truth but the real danger is the actual software which informs you about it and not the message about number of viruses. Computer threads have evolved and often they pretend to be your “security software” but in fact, they try to steal your personal data including bank details, contact list and personal informations about you.




Computer threads include viruses, trojans and spyware – those responsible for hundreds of messages which also block access to the Internet.

If you have any reason to think that your computer has be infected, we recommend you to scan it with antivirus software or leave your computer with a computer specialist. Antivirus may not secure your computer if it has been already infected. There is no perfect protection, new threads are being created everyday.

Here are only few symptoms suggesting your computer may be affected by viruses:

– computer is very slow
– Windows displays strange messages
– you computer’s software informs you about number of viruses and asks to buy additional protection
– your computer is out of control

What we do first, is to secure your personal files if those are important to you. Then after we find all threads, we delete them and check Windows system integrity. If Windows system is damaged by viruses, it may be necessary to reinstall it. After that we create new security and recommend you software which can help in the future. Even more important is the advice which you will get about how to use the Internet, which places to avoid.

We recommend to bring or send your computer but the home or office visit is possible too. Sometimes it may be necessary to spend several hours with fixing your computer and that depends on many factors. We can give you a quote after a short interview.

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

April 2019

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.