020 8543 7088|hello@fixfactor.co.uk
Phone LCD + Front glass repair service same day in the UK or birng it in to London store for while you wait repair

Xiaomi Redmi Note 9 Screen Repair

£139.00

Get your Xiaomi Redmi Note 9 broken screen and/or the front glass replaced same day by specialists.

New, highest quality screen +  front glass for Xiaomi Redmi Note 9, quality tested in our lab

Bring your phone for 2 hours repair, while you wait [?]

Send it in for 5 days turnaround or upgrade to 1- day Express repair [?]

6 months warranty for parts and labour

 

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Description

Screen broken on your Xiaomi Redmi Note 9 ? Get a quick and quality repair !

If you have a Xiaomi Redmi Note 9 with broken screen, the touch function not working, front glass shattered or other related display problems, those will be all fixed if you choose this service. If your phone has only the front glass shattered, we still suggest you to fix it because it makes the display much more prone to further damages.

Damage to the screen usually happens when you drop the phone, cause the frame to bend, drop the phone in to the water or if you try to replace the screen without experience and professional tools. We always replace the front glass and the display at once since this is one integral part.

About the repair process.

The process is similar to repairs performed in Xiaomi authorised repair centres. Replacement parts that we use are of the highest quality available on the market.

We start the Xiaomi Redmi Note 9 screen repair from the heating of the back glass, which is the door to inside of your phone. The special mat melts the glue and allows easier disassembly. Next, we need to remove quite a few screws, disconnect all internal modules including battery, cameras, antennas, charging port and buttons. After that, we remove the motherboard and start to heat the front of the screen for easier removal. When the broken screen has been removed, we put the new one that has been previously tested. It takes some time since the liquid adhesive needs to cure. Before we glue the back glass, we check connectors and quality of the assembly.

Your Xiaomi Redmi Note 9 will be repaired by our specialist while you wait, if only this is possible. Usually the repair doesn’t take more than 2 hours including testing of your phone after the repair. If you have sent your Xiaomi phone for online repair, we will return it within few days or the next day if you have selected priority service. Expect perfect repair when you get your phone back !

We also recommend you our tempered glass screen protectors professionally installed, without air bubbles. Those are made of glass, not plastic !

We test your phone after we fix it.

Your Xiaomi Redmi Note 9 will be carefully tested after repair. The test includes the new screen fitting, display brightness, dead pixels or dark spots, touch screen but also we confirm other functions to work properly after we assembled the phone back (speaker and the microphone, network range, calls, front camera, charging, speakers, wifi). After you receive the phone back, we kindly ask you to check it again.

Get a discount when choosing multiple services.

We can fix other faults related to your Xiaomi Redmi Note 9 phone. If you require back glass cover change, charging port repair or a new battery, let us know ! If you need to fix multiple issues with your Xiaomi Redmi Note 9 at once, contact us. We may provide you with a discount code.

Does your Xiaomi Redmi Note 9 have additional damage that you don’t wish to fix ?

If your phone apart of the broken screen has some other damage that you don’t wish to fix, let us know ! Please put in notes all issues you have with your phone. If the phone’s back glass is broken or the phone had contact with water, this may impact the success of the repair. Be aware of this. If we notice any damage that has not been mentioned, we will need to contact you first. This may cause some delays. Please only use this service only if you are taking responsibility for carrying the repair on already broken phone.

Regarding  waterproof mobile phones.

Although we use highest quality parts and bonding material, we don’t consider any mobile phone to be waterproof after the repair as this is a subject to manufacturer’s internal tests when they assemble devices in their factories. Although we hope that the repair should restore the waterproofness, we don’t guarantee and don’t take responsibility for it. Please only use the service if you accept our terms.

 

Frequently Asked Questions.

 

We use highest quality replacement parts available to fix mobile phones. Most of the time we use original parts but if those are not available, we will use replacement that provides same functionality. You can check with us before about what quality part is available for your particular phone. All parts are tested before we fit them. Screen replacements are manufacturers same specification, expect perfect repair.

We are independent company, we don’t work directly with manufacturers but use exactly same replacement parts most of the time. Being independent gives us some advantages: we can offer you while you wait repairs, we can give you custom offers and don’t need to delete your data. Also, there is more repairs options and usually it costs less. Disadvantage is that our repairs may void manufacturer’s warranty. Not always but sometimes. The reason is that the manufacturer may notice that the phone has been disassembled previously but there is no records about that in their files.

We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.

We offer warranty on all hardware repairs. The warranty covers parts and labours. Software repairs cannot be guaranteed. Waterproof cleaning is not guaranteed but components replaced to fix it, You will be informed once we diagnose the problem with your phone.

We cannot guarantee that your device will be still supported by the manufacturer’s warranty, after the repair. The reason is that manufacturer’s don’t like when anybody disassembles their products. They want the full control. They may notice that the device has been repaired by independent company. They just have their methods to find out. On another hand we know quite few examples that manufacturer didn’t notice that the device had the back panel, front glass, camera, charging port or camera lens changed, as long as it was done right, with highest quality parts. We always do it with extra care but with no promise with restoring the official warranty. However we guarantee our repairs so you should feel safe !

Please tell us how much you can pay for the phone repair. In many cases we can offer you a discount. Yes, we are open to negotiations.

Yes we do ! If you are from South West London or Central London area, we can offer you repair in your place. This is a subject to free slots availability. Some repairs need to be done in the laboratory but then we can arrange courier collection and quick return if it needs to be done same day. Please note same day courier is at additional cost.

There are few factors determining turnaround of the repair. For services that we have parts in stock, you will get your device back within 5 working days. You can choose Express repair at the Checkout to get it repaired for the next day. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.

We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee the discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.

Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.

If there is any risk around the repair that could develop additional problems, we will let you know before we start the job. Otherwise we take full responsibility for the work we do and if anything we damage, we will restore it to its full functionality.

Customers should always send their devices after choosing the type of the repair through our website. If you don’t know what repair you need, just choose the diagnostic service. You should fill out the form with your name and the correct address. Provide also the serial number and IMEI number as additional information. Then at the last step you will receive the order number. Send the phone with the order number written on the package or inside the box. There is no way we can make any mistake if you provided correct informations. It has never happened.


Bring it to our store, get it repaired by Fix FactorBringing Your Device In

Have your broken device repaired on the same day, while you wait. Relax in our store with a cup of coffee and Wifi access.

1.  Book the service on our website. Contact us if you need assistance.

2. Bring your faulty device to our store. Let’s confirm the repair time, create the repair ticket and start the job.

3. Our technician will start with initial diagnostics and lets the job begin!

4. Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work.

Free Delivery For All Our Phone repairsSending Your Device  

Choose the repair service directly from our website. Opt for the option to have it fixed and returned within 2 days.

1. Choose the repair service, click the “Place Order” button and select “Send By Post”.

2. Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.

3. Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs below £10). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.

Send your device to:


Fixfactor
136 Kingston Road
SW19 1LY London

Write the “#Order number” on the outer of the box.


4. Once received, you will be contacted and the repair will begin shortly.

5. You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.

 

Before You Post Your Device:

Backup Your Data: While we don’t touch your device’s internal storage, we always recommend backing up your data for safety.

Password/PIN/Pattern Lock: Please provide the password, PIN, or pattern lock with your phone, or you may choose to remove it. Alternatively, you can factory reset your phone, create a second user or guest account – we just need to be able to test the device post-repair.

Remove SIM and Memory Cards: Take out any memory cards and the SIM card from your phone, but remember to include the SIM card tray. For other devices, also remove memory cards.

Device Only: Please send just the device, without any accessories.

Photograph Your Device: For your records, you might consider taking pictures of your device’s exterior before sending it (this is optional).

Pack Securely: Wrap your device in bubble wrap, place the order number visibly on top of the parcel, and write your return address on the back.

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