Repair case studies

Repair Case Studies

Full repair stories and thirty-four short workshop records. See what we found, what we did and how each job ended, including unsuccessful attempts.

These are historical cases. Amounts and turnaround times describe the individual jobs, not current prices or promised completion times. Customer names and contact details are omitted.

Fixfactor technician working at a microscope in the Wimbledon workshop

Full Repair Stories

The diagnosis, repair and result from individual jobs.

Short Workshop Records

34documented jobsBoard faults, replacement parts and data recovery.
26repairs completedBoard repairs, replacement parts and system work.
3data recovery casesFiles recovered from two faulty phones and a Surface Book.
5without a lasting repairDeclined work, unsuccessful attempts and a refund.

Board-Level Repair

These cases show faults addressed through board-level diagnosis and repair, including replacement components and damaged connections.

July 2026
MacBook Pro A2141

A MacBook Pro that would not turn on

Testing traced a short circuit to the chip supplying power to the storage memory. After the approved board repair, the MacBook powered on again. The technician completed the final checks and confirmed it was ready for collection.

Recorded outcomePower restored; final checks passed
Job #81029
2025 to 2026
Asus ProArt H7606

A failed GPU power controller

The Asus would not power up. Diagnosis identified a fault in the GPU power-delivery controller. We ordered a replacement chip with an expected delivery time of up to two weeks.

The customer agreed to a £100 non-refundable attempt fee, with £300 remaining only if the repair succeeded. The quoted total for a successful repair was £400.

After the chip was replaced, the laptop passed several hours of stress testing and was collected in January 2026.

Recorded outcomeRepaired and collected
Job #9424
2020
Dell XPS 15 9550

A burnt board trace and a damaged screen

A shorted capacitor and burnt resistor had damaged a copper trace on the motherboard. We replaced the components and rebuilt the trace. The laptop then powered up.

The customer also approved a used 4K touchscreen. The agreed price was £600 for the board repair and display, plus £19 return shipping. The £128 already paid was deducted, leaving £491 to pay.

Recorded outcomeRepaired; £619 including shipping
Job #8147
2019
Microsoft Surface Pro 4

A burnt resistor on a Surface Pro 4

Testing led to a burnt resistor on the motherboard. Replacing it restored operation. We then re-bonded the display, assembled the tablet and confirmed it was ready for collection.

The customer collected the Surface and paid £200. This was the fault found in this device; a similar power symptom on another Surface does not establish the same diagnosis.

Recorded outcomeRepaired and collected; £200
Job #80506
2025
Asus FX707Z

A failed capacitor on an Asus laptop

Replacing a faulty motherboard capacitor restored the laptop to working order. The customer was notified and later collected it.

The customer remarked on the quick completion when collecting it.

Recorded outcomeRepaired and collected
Job #8840
2020
iPhone XS

An iPhone XS tested through the weekend

We restored power to the phone, then traced the remaining Face ID problem to the proximity-sensor flex assembly and repaired it.

The technician tested the phone through the weekend with a workshop SIM, including normal use. The customer collected it and paid £350.

Recorded outcomeRepaired and collected; £350
Job #12447
2021
iPhone SE

Missing board components replaced

Around twelve capacitors and resistors were missing from the board. We soldered replacements into the affected positions and confirmed that the phone worked.

The customer collected it and paid £80.

Recorded outcomeRepaired and collected; £80
Job #79037
2024
HP laptop

An HP laptop back on after liquid damage

Liquid had reached the motherboard. After we cleaned it and replaced two damaged components, the laptop powered on. Once we had the password for testing, we finished the checks and confirmed it was ready for collection.

Recorded outcomeRepaired; ready for collection
Job #78264
2023
MacBook Pro A1707

A burnt display circuit on a MacBook Pro

Liquid had burnt out the display circuit on the logic board. We bridged the 5 V camera line at the display connector, fitted a new coil and replaced the display controller chip. The screen worked again, and full testing followed.

Recorded outcomeRepaired; display working
Job #13047
2022
Huawei MateBook

Five burnt tracks behind a charging port

Five tracks near the charging port had burnt deep into the board, and each attempt to rebuild them shorted again. We opened up the damaged area, separated the tracks and fitted a new charging port. It charges from one side only, the best result this board allowed. When the repaired wires later came loose, we re-soldered them and sealed them with UV-cured mask.

Recorded outcomeRepaired; charges from one side
Job #78331
2023
HP 14

Corroded capacitors on an HP 14

Corrosion had eaten through many of the capacitors on the motherboard. We cleaned the board and replaced all of them. The laptop then worked.

Recorded outcomeRepaired
Job #78373
2023
HP Envy x360

One corroded capacitor, one dead laptop

The CPU power line was damaged. The cause was a single, badly corroded capacitor on the CPU power converter. Replacing it brought the laptop back.

Recorded outcomeRepaired
Job #77778
2022
MacBook Pro 15-inch A1707

Broken fan-control transistors

The tiny transistors that control the fans had broken legs. We rebuilt the connections, and the fans worked normally again.

Recorded outcomeRepaired; fans working
Job #79542
2024
HP Pavilion 15

A 3.3 V short after liquid damage

Diagnostics found heavy corrosion on the motherboard and a short circuit on the 3.3 V line. We cleaned off the corrosion and repaired the 3.3 V line.

Recorded outcomeRepaired and collected
The microscope used for microsoldering repairs and board diagnostics at Fixfactor London

Data Recovery

The priority here was access to files. The recovery work and the condition of the device afterwards are separate outcomes.

Job #9137
2020
iPhone XS

Restoring access to an iPhone XS backup

Touch still did not work after a screen replacement. The customer’s priority was the data. An attempt to control the phone using a mouse adapter did not provide access, so work moved to the logic board.

The technician separated the stacked board and used a donor board during the repair. The phone then worked well enough to create a backup. The customer was informed that the backup was available for transfer to another phone.

The record confirms recovery and a £550 payment. It does not establish that the handset was returned as a lasting everyday repair.

Recorded outcomeBackup created; £550 paid
Job #8753
2020
Samsung Galaxy S6

Galaxy S6 data read from its storage chip

Thermal inspection found abnormal heat around the storage area. The technician removed the storage chip and read it using an easyJTAG programmer. The notes confirm that photographs, contacts and video files were recovered.

The customer postponed taking the recovered data. The final note records collection of the handset and a £25 payment, with the recovered data still available at a quoted £750. That quote was not a completed £750 sale.

This was a recovery route for this particular device. It should not be read as a promise that removing a storage chip will recover data from another phone.

Recorded outcomeData read; customer deferred retrieval
Job #79156
2024
Surface Book 2 15-inch

No repair, but every file recovered

The screen was cracked and the board had been flooded; the main power controller had burnt through. A repair made no sense. With BitLocker unlocked, we copied the drive and recovered all of its content.

Recorded outcomeAll data recovered; not repaired

Laptops, Desktops and Everything Else

Replacement parts, system work and corrosion cleaning, with the result recorded for each job.

November 2025
MacBook Air A2337

A black screen without a drop

The screen had gone black during normal use. The motherboard checks found no fault, so we quoted for a screen replacement. The customer approved it, we ordered and fitted the screen, and confirmed the MacBook was ready for collection.

Recorded outcomeScreen replaced; ready for collection
Job #79853
2024 to 2025
Gaming desktop, Core i9-9900

A desktop rebuilt with a replacement motherboard

We sourced and fitted a replacement motherboard. The job also included power-supply and cooling work, followed by a fresh Windows installation.

The workshop confirmed that the system worked. Reinstalling Windows was part of this job, not a rule that applies to every motherboard replacement.

Recorded outcomeRebuilt; £400 quoted
Job #9951
2020
Dell XPS 15 9560

Hardware repair followed by a Windows boot fault

After the motherboard swap, the Dell started with a workshop SSD but blue-screened with the customer’s drive. That separated the remaining boot problem from the replacement board.

The agreed £300 package included the motherboard swap, a replacement SSD, an enclosure and Windows installation. The replacement SSD was fitted and Windows reinstalled. The enclosure arrived before collection.

Recorded outcomeWorking and collected; £300 agreed
Job #10479
2020
HP laptop

An HP laptop working after corrosion cleaning

We cleaned corrosion from the motherboard. The technician then confirmed normal operation, including the fan.

The customer paid £99 and collected the laptop.

Recorded outcomeRepaired and collected; £99
Job #80149
2025
DJI Mini 4 Pro

A broken front arm on a DJI Mini 4 Pro

The drone had a broken front-right arm. We ordered the replacement, fitted it and tested the drone.

The customer also tested it on collection. The recorded repair price was £150.

Recorded outcomeRepaired and collected; £150
Job #78391
2023
MacBook Pro A1706

Working after cleaning, then the sound fixed

After a liquid-damage clean the MacBook worked, although the screen kept visible water marks. The audio did not work, so we repaired that too.

Recorded outcomeWorking; audio repaired
Job #78399
2023
MacBook Air A1932

A charging port eaten by liquid

Liquid had corroded the charging port. We replaced three resistors on the board and fitted a new port. Everything worked apart from the keyboard; the owner chose to use a wireless keyboard.

Recorded outcomeRepaired; keyboard left as it was
Job #78536
2023
MacBook Pro A1708

Missing components and a new charging port

After liquid damage, a few corroded components had gone from the board completely. We cleaned it, replaced the missing parts and fitted a new charging port. Full testing passed.

Recorded outcomeRepaired; tests passed
Job #78531
2023
Asus VivoBook 17

Coffee on a VivoBook 17

Coffee had caused a short on the main power line and flooded the hard drive. After ultrasonic cleaning the board worked again. The drive and its data could not be saved, so we fitted an SSD and installed Windows.

Recorded outcomeWorking with a new SSD
Job #78977
2023
Surface Book 2

A new screen and keyboard base

The top half had survived apart from the screen, but the board in the keyboard base was dead. We fitted a new screen and a replacement keyboard base.

Recorded outcomeRepaired with replacement parts
Job #79135
2024
MacBook Air A2179

Liquid on the charging-port side

Liquid had reached the charging-port side and burnt components on the board, and the battery had started to swell. We repaired the board, replaced the charging port and fitted a new battery. It was ready the next day.

Recorded outcomeRepaired; ready next day
Job #81264
2026
MacBook Air

Liquid damage that reached the charging port

Diagnosis found liquid damage around the USB-C charging port. We cleaned the board and fitted a new charging port.

Recorded outcomeCleaned; charging port replaced
A liquid-damaged phone motherboard under inspection at the Fixfactor workshop

Declined and Unsuccessful Repairs

Five cases where we declined a repair, stopped an unsuccessful attempt or refunded a repair that failed. The amounts below are the historical charges or refunds for those jobs.

Job #5330
2019
Microsoft Surface Pro 4

A recurring Surface Pro 4 board fault

Replacement components did not produce a lasting repair. The same area continued to fail, and the customer did not want a replacement motherboard.

Further attempts were stopped. The customer was informed that we could not repair it and paid the £39 diagnostic fee.

Recorded outcomeUnrepaired; £39 diagnostic fee
Job #12648
2022
iPhone 6s

A board we declined to repair

The iPhone 6s board had missing components and signs of previous soldering around connectors and other circuits. After inspection, we told the customer that we could not offer a repair in its current condition.

The recorded diagnostic charge was £35, paid upfront and non-refundable. The notes considered data recovery separately if the customer needed it; they do not document a recovery being carried out.

Recorded outcomeRepair declined; £35 diagnostics
Job #4510
2018
Hard drive

An unsuccessful donor-board recovery attempt

The external drive had connector and controller-board damage. We searched for a compatible donor board, obtained a replacement and transferred the original ROM chip. The drive still did not work.

The supplier subsequently confirmed a mismatch. Further searches did not secure a suitable replacement, and we stopped the attempt. The customer was told the drive could be collected.

The customer had paid £80. Our attempt did not recover the data.

Recorded outcomeRecovery unsuccessful; £80 paid
Job #25444
2018
iPhone 6

A recurring backlight fault and a full refund

The iPhone 6 returned after an earlier backlight repair. Further work on the circuit did not resolve the fault. The technician also found a damaged connection and a short during the later attempt.

We informed the customer that the phone could no longer be repaired by us. The record confirms a full £110 refund and that the handset remained with the workshop.

Recorded outcomeRepair unsuccessful; £110 refunded
Job #79023
2024
MacBook Air A2337

A short inside the board layers

After a liquid-damage clean the MacBook still would not start. The short was between the internal layers of the board, which is not realistically repairable, and several other components were shorted too. We advised against a repair.

Recorded outcomeRepair not recommended

Discuss a Similar Fault

Send the device model, symptoms and any previous repair history. If recovering the data matters more than using the device again, tell us at the start.

See our current diagnostic service for assessment details. An assessment fee is credited towards the quoted repair or recovery total. It is not refunded if you do not proceed or if recovery is unsuccessful. Any separate repair-attempt terms are agreed before that work begins.