Laptop Data Recovery Services
When your critical files are inaccessible due to a laptop failure, trust Fixfactor’s expert team to recover your valuable data using advanced techniques and professional equipment.
Laptop Data Recovery Expertise
We specialize in recovering data from all types of laptops, regardless of the failure type
Hard Drive Failures
Recovery from failed, clicking, or corrupted hard drives in laptops, including models with physical damage, read/write errors, or bad sectors.
SSD & NVMe Recovery
Data recovery from solid-state drives with firmware corruption, controller failures, or NAND flash memory issues in modern laptops.
Liquid Damage Recovery
Recovery from laptops damaged by spills, water immersion, or high humidity exposure using specialized cleaning and component-level repairs.
Motherboard Level Recovery
Data extraction when laptops won’t power on due to motherboard failures, including component-level repairs to access storage devices.
Apple MacBook Recovery
Specialized data recovery from all MacBook models, including T2/M1/M2/M3 chip systems with encrypted storage and soldered SSDs.
Encrypted Data Recovery
Recovery from BitLocker, FileVault, and other encrypted laptop drives when passwords are known but normal access methods have failed.
Service Priority Levels
Choose the turnaround time that meets your needs for laptop data recovery
Our Laptop Recovery Process
A transparent, step-by-step approach to recovering your valuable data from laptop devices
Initial Consultation
Contact us with details about your laptop, problem history, and urgency level. We’ll provide an initial assessment and price estimate based on your description of the issue.
Free Diagnostics
Bring or send your laptop to our Wimbledon or Oxford Street location. Our technicians will perform a thorough assessment using specialized equipment to identify the exact cause of failure.
Detailed Quote
Within 24 hours (or faster with priority service), we’ll provide a comprehensive report outlining the issue, recovery chances, and precise costs. We only proceed with your approval.
Recovery Procedure
Our specialists use advanced tools like PC-3000, thermal imaging, and micro-soldering equipment to safely retrieve your data. We’ll provide regular updates throughout the recovery process.
Data Verification
Once recovery is complete, we’ll provide a file listing and snapshots for your review. You can verify that your critical files are intact before finalizing the service.
Safe Data Return
We’ll transfer your recovered data to a new external drive or your chosen storage medium. For security, we keep a backup for just 7 days unless you request immediate deletion.
Why Choose Fixfactor For Laptop Recovery
London’s trusted laptop data recovery experts since 2014
Specialized Equipment
Professional-grade tools including PC-3000, DeepSpar, microscopes, thermal imaging cameras, and micro-soldering stations for component-level laptop repairs.
Expert Engineers
Certified specialists with extensive experience in laptop motherboard repair, circuit-level repair, and advanced data recovery techniques for all laptop brands and models.
Security Focused
Strict security protocols for handling sensitive data, encrypted storage for recovered files, and NDA options for business clients with confidential information.
No Recovery, No Fee
If we cannot recover your data, you only pay the £39 diagnostic fee. Full costs apply only when we successfully retrieve your important files.
Fast Turnaround
Standard service: 5-10+ days, Priority: 3-5 days, Emergency: as little as 24 hours for critical business or personal data recovery situations.
Proven Track Record
Over 1000 positive reviews with a 4.9/5 rating on Google and Trustpilot from satisfied customers who trusted us with their critical laptop data recovery.
Common Laptop Failure Scenarios
We can recover your data from most laptop failure situations
No Power / Won’t Boot
When your laptop won’t turn on or fails to boot properly, preventing access to your important files and documents.
- Laptop completely dead with no signs of power
- Powers on but fails to boot operating system
- Stuck in boot loop or BIOS screen
- Blue/black screen errors during startup
- Battery and power issues affecting boot process
Liquid Damage
Recovery from laptops damaged by spills, water exposure, or high humidity that has caused corrosion on internal components.
- Coffee, tea, or water spilled on keyboard
- Rain or moisture exposure
- Dropped in water or submerged
- Corrosion on components causing failures
- Intermittent issues after liquid exposure
Dropped or Physical Damage
Data recovery from laptops that have suffered impact damage, affecting internal components or storage drives.
- Laptop dropped while operating
- Cracked casing affecting internal components
- Clicking or unusual noises from storage drive
- Screen damage with inaccessible system
- Internal damage to motherboard or connectors
Logical Failures
Recovery from software-related issues including corrupted file systems, deleted files, or operating system failures.
- Accidentally formatted drive or partition
- File system corruption after improper shutdown
- Malware or virus damage to system files
- Failed operating system updates
- Accidentally deleted important documents
Laptop Recovery Case Studies
Real examples of successful laptop data recovery projects
Dell XPS 15 Liquid Damage Recovery
A business executive spilled coffee on his Dell XPS 15 laptop during a meeting. The laptop immediately shut down and wouldn’t power back on. The laptop contained critical business presentations for an upcoming investor meeting with no recent backup.
The Challenge
Upon inspection, we discovered significant liquid damage to the motherboard and keyboard. The NVMe SSD was intact but couldn’t be accessed directly due to the non-functioning laptop. The client needed their data recovered within one week for their investor presentation.
Our Solution
Our technicians performed a detailed cleaning of the affected components using specialized ultrasonic equipment. After addressing the corrosion damage to the motherboard, we were able to repair key components that allowed temporary power to the system. This enabled us to safely extract all data from the NVMe drive before more permanent damage could occur.
When I spilled my coffee all over my laptop, I was sure I’d lost everything. The Fixfactor team not only recovered 100% of my data including the critical investor presentations, but also advised me on how to prevent such disasters in the future with a proper backup strategy. Their service saved my business from a potentially devastating situation.
MacBook Pro M1 Logic Board Failure
A professional photographer’s 2021 MacBook Pro with M1 chip suddenly stopped working with no signs of power. The laptop contained years of high-resolution photo collections and recent client work that wasn’t yet backed up to their cloud storage.
The Challenge
Modern MacBooks with M1/M2 processors have soldered, non-removable SSDs that are integrated with the T2 security chip, making traditional data recovery methods impossible. The logic board had failed due to a power management issue, preventing access to the storage.
Our Solution
Using our specialized micro-soldering equipment and Apple-specific diagnostic tools, we identified and repaired the damaged power management circuit on the logic board. After restoration, we temporarily stabilized the system enough to perform a complete data extraction of all the photographer’s portfolios and client work.
As a professional photographer, my entire career was on that MacBook. Apple Store told me data recovery was impossible because of the soldered SSD. Fixfactor’s engineers performed what seemed like magic – not only recovering my entire photo archive but also explaining exactly what had failed and how to better protect my work. I cannot recommend them highly enough.
Microsoft Surface Pro Screen Damage Recovery
A PhD student dropped their Microsoft Surface Pro, severely damaging the screen and rendering the device unusable. The device contained their nearly-completed doctoral thesis due for submission in just three days, with no recent backup available.
The Challenge
Microsoft Surface devices are notoriously difficult to repair due to their integrated design. The screen was completely shattered, making normal operation impossible, and there were concerns about potential damage to the SSD which is embedded within the tightly-packed chassis.
Our Solution
Using our experience with Surface devices, we carefully disassembled the unit and accessed the internal SSD directly. Through specialized adapter connections and data recovery software, we were able to extract all the data including the complete thesis and supporting research files within our emergency service timeframe.
I thought my academic career was over when I dropped my Surface with my entire thesis on it. The university IT department couldn’t help, and Microsoft Store said data recovery would take weeks. Fixfactor recovered everything in just 48 hours, allowing me to submit my thesis on time. They literally saved years of my research work and my PhD deadline.
ASUS ROG Gaming Laptop RAID Recovery
A game developer’s high-end ASUS ROG gaming laptop with dual SSD RAID0 configuration suddenly failed to boot with “No boot device found” errors. The system contained irreplaceable game development project files, including source code, 3D models, and textures for an upcoming indie game release.
The Challenge
RAID0 configurations are particularly challenging for data recovery because data is striped across multiple drives. When one drive fails, the entire array becomes inaccessible. In this case, one of the NVMe SSDs had developed bad blocks in a critical area, corrupting the RAID metadata.
Our Solution
We used specialized RAID recovery software to rebuild the array structure and recover the file system. By mapping the striping pattern and creating virtual images of both drives, we were able to reconstruct the data even from the partially damaged SSD. This process required precise analysis of the RAID controller configuration to ensure proper data reconstruction.
I had months of game development work on my ASUS laptop that suddenly wouldn’t boot. Several other services told me a RAID0 recovery was either impossible or prohibitively expensive. Fixfactor not only recovered 95% of my files at a reasonable cost, but the 5% lost were non-critical temporary files. They saved my indie game project and potentially my small studio. The technical knowledge of their team is truly impressive.
HP EliteBook Encrypted Drive Recovery
A financial services firm’s HP EliteBook suffered from a severe Windows corruption issue after a failed update. The system had BitLocker encryption enabled, and while the recovery key was available, standard recovery methods failed to access the data.
The Challenge
BitLocker encryption adds a significant layer of complexity to data recovery. The Windows installation was corrupted to the point where even safe mode wouldn’t boot, and the system couldn’t mount the encrypted drive properly despite having the recovery key. The laptop contained financial models and client data that was urgently needed.
Our Solution
We removed the SSD and used specialized forensic tools that could work with the BitLocker encrypted volume directly. With the recovery key provided by the client, we created a complete disk image and then mounted it in a secure environment. This allowed us to bypass the corrupted Windows installation while still properly decrypting all the data files.
Our IT department couldn’t recover the data from our encrypted laptop even with the recovery key. Fixfactor’s approach was methodical and secure – they explained the process clearly, maintained confidentiality of our financial data, and successfully recovered everything. Their expertise with encrypted business laptops was evident throughout, and they even provided recommendations for preventing similar issues in the future.
Laptop Data Recovery FAQ
Common questions about our laptop data recovery services
You contact us and we ask you for the type of the device, story of the problem, approximate size of the data in GB and how quick this needs to be done. We give price estimate and if you decide to go ahead, we ask you to bring the device / storage to our office and we start the proper diagnostics. After 24 hours we should know all possible options and the accurate cost. Once you approve our quote, we start the job and keep you informed until your device has been fixed or the data has been recovered. If anything changes during the process, we will ask you for approval. The whole process we keep as simple as possible keeping you away from the technical aspects unless you want to know more. We believe that whole experience should be easy for you so you concentrate on what you are doing the best. We do the rest.
Since each data recovery job is different, one may take less than 1 day and another needs more time, sometimes weeks. If we are not limited by the budget or time, we can provide fully successful data recovery in 90% of cases. We have a number of repair partners that can help us with the most mysterious repairs. Sometimes, it may not be possible to recover the whole portion of your data but for example 80%. That may be because the structure of the drive storing the data may be severely damaged. In such a case, we contact you and try to establish if the files that you mostly need are recoverable.
We need to know first the type of the device and the story of the problem. After we recognize the problem, we should be able to give you the estimated repair time. We provide 3 service levels based on the urgency: Normal, Priority and Emergency. In general, Normal plan aims to recover your data within 5-10 working days, Priority within 3-5 working days and the Emergency 1-2 working days. Please note this is an estimate and we could give you exact time after we diagnose your laptop.
Yes, we charge £39 diagnostics fee if you change your mind after we have started the work. If you contact us, describe the problem, type of the device, required speed of service, we will give you the price range which is only estimate but should explain the worst scenario. If your decide to bring your device and agree to start the deep diagnostics, we will spend few hours on localising source of problem. The exact price and report will be provided. If you decide to cancel at this point, we will ask you to cover the diagnostics fee which is £39.
We ask you for £39 fee in case that the data cannot be recovered. We have potentially spent many hours trying to sort it, invested in donor drives, donor parts and the set of procedures of which we have followed, was there to help. We can provide a report of what has tried to be done. In case where the job could not be completed because of an error on our side, we don’t charge anything. All in all, considering that we spend hours trying to recover your data, in case when the job cannot be succesfully completed, you only risk £39.
The diagnostics starts in our main office in Wimbledon. If we find that we need to send off, we will ask for your permission first. We try to avoid it but we have established partnership with few data recovery laboratories that specialise in particular cases and we can do more together! We always use dedicated couriers for transferring your devices between locations.
We are professionals and handle terabytes of data everyday. We understand importance of your files. We strictly follow our procedures that we have worked out over 6 years. That minimises the risk. However please note we don’t guarantee to recover your data same as we cannot guarantee that the data are there when you bring your device / storage in. Before we start the job, we ask you to sign the agreement that you are willing to take full responsibility and will never take our company to liability for losing your data or damaging the device.
This is extremely individual. We always evaluate the cost before we start the job. We never start without your approval. Price depends on type of the device, capacity of the storage / number of data to be recovered, type of problem and required speed of service. For example, data recovery from the MacBook with a failed logic board where the laptop does not turn on and there is no rush, it may cost £250, but emergency recovery for next day could be £400. Data recovery from a water-damaged laptop may cost £150 for normal plan if only the storage drive needs to be extracted, or £450 if the device requires component-level repairs to access the data. If that particular service needs to be done quicker than 10 days, the cost may go up to £750.
Get Your Free Laptop Recovery Quote
Fill out the form below for a no-obligation assessment of your laptop data recovery needs