Your computer will be secure and all threads removed within 1 day.
Price can be different in many cases but usually it ranges between £50 – £100. We always give you the quote after you provide us with all necessary details.
Get a Quote
Your computer will be secure and all threads removed within 1 day.
Price can be different in many cases but usually it ranges between £50 – £100. We always give you the quote after you provide us with all necessary details.
Pop-up windows telling that your computer has been infected ?
If your laptop or PC desktop computer keeps telling you in the aggressive way about potential danger, probably this is only the truth but the real danger is the actual software which informs you about it and not the message about number of viruses. Computer threads have evolved and often they pretend to be your “security software” but in fact, they try to steal your personal data including bank details, contact list and personal informations about you.
Computer threads include viruses, trojans and spyware – those responsible for hundreds of messages which also block access to the Internet.
If you have any reason to think that your computer has be infected, we recommend you to scan it with antivirus software or leave your computer with a computer specialist. Antivirus may not secure your computer if it has been already infected. There is no perfect protection, new threads are being created everyday.
Here are only few symptoms suggesting your computer may be affected by viruses:
– computer is very slow
– Windows displays strange messages
– you computer’s software informs you about number of viruses and asks to buy additional protection
– your computer is out of control
What we do first, is to secure your personal files if those are important to you. Then after we find all threads, we delete them and check Windows system integrity. If Windows system is damaged by viruses, it may be necessary to reinstall it. After that we create new security and recommend you software which can help in the future. Even more important is the advice which you will get about how to use the Internet, which places to avoid.
We recommend to bring or send your computer but the home or office visit is possible too. Sometimes it may be necessary to spend several hours with fixing your computer and that depends on many factors. We can give you a quote after a short interview.
Bringing Your Device In
Have your broken device repaired on the same day, while you wait. Relax in our store with a cup of coffee and Wifi access.
1.  Book the service on our website. Contact us if you need assistance.
2. Bring your faulty device to our store. Let’s confirm the repair time, create the repair ticket and start the job.
3. Our technician will start with initial diagnostics and lets the job begin!
4. Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work.
Sending Your Device Â
Choose the repair service directly from our website. Opt for the option to have it fixed and returned within 2 days.
1. Choose the repair service, click the “Place Order” button and select “Send By Post”.
2. Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3. Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs below £10). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Write the “#Order number” on the outer of the box.
4. Once received, you will be contacted and the repair will begin shortly.
5. You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
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Backup Your Data: While we don’t touch your device’s internal storage, we always recommend backing up your data for safety.
Password/PIN/Pattern Lock: Please provide the password, PIN, or pattern lock with your phone, or you may choose to remove it. Alternatively, you can factory reset your phone, create a second user or guest account – we just need to be able to test the device post-repair.
Remove SIM and Memory Cards: Take out any memory cards and the SIM card from your phone, but remember to include the SIM card tray. For other devices, also remove memory cards.
Device Only: Please send just the device, without any accessories.
Photograph Your Device: For your records, you might consider taking pictures of your device’s exterior before sending it (this is optional).
Pack Securely: Wrap your device in bubble wrap, place the order number visibly on top of the parcel, and write your return address on the back.